The Perfect Spa Project – What Could Go Wrong?
My client looked at my fee structure and asked, “Well… what could actually go wrong?” I smiled. “Well—just about everything.” That’s not pessimism. That’s experience. Because behind…
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The Profit House Model For Hospitality That Changed It All
After three decades in hospitality, I stopped looking at hotels as departments. Given that the standard hotel model is to simply divide operations into revenue-generating departments, and then…
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Recruit or Retain? The Hidden Cost of Spa Staff Turnover (And How to Fix It)
Every conversation in spa and wellness seems to start with the same sentence: “We can’t find staff.” Back during COVID-19, we decided to open a recruitment division as a part of my spa…
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Hotel and spa design – are we a decade behind?
Hotel and spa design in Australia – are we a decade behind? It’s a question that might ruffle a few feathers, but it’s worth exploring. Because after more than three decades…
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The Mini Bar That Could Have Been a Spa
I arrived at my hotel exhausted, drained from airports, security lines, chauffeurs, and check-in desks — the choreography of modern travel leaving me hollow by the time I reached my room. I…
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Does Creativity in Spa and Wellness Drive Success?
I’ve long believed that “Creativity drives success.” But these days I wonder, does it? While there’s truth to it, my experience in spa, wellness, and hospitality has proven one vital…
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Why I’ve Decided to Disrupt the Hospitality, Spa and Wellness Industry
For more than three decades, I’ve watched the spa and wellness industry evolve — sometimes forward, sometimes in circles. I’ve led hotel teams, opened spas across continents, and walked more…
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Who’s Really Leading the Spa and Wellness Arena in Australasia?
As I read the numbers, I couldn’t help but really wonder. Who is really leading the impressive numbers being spruiked? Grand View Research forecasts the Australian wellness market to reach…
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